bearfish Privacy Policy
This page describes what we collect when you use bearfish and how we keep that data protected. We at bearfish handle your personal information—email, identity documents, payment details, and account activity—under strict data security standards. Our commitment is to be transparent about what we collect, why we collect it, and who may access it.
We store account data on secure servers, process payments through certified providers, and use encryption to protect sensitive information in transit. When you join bearfish, you trust us with your identity and financial details. We take that responsibility seriously and operate this privacy policy to reflect our actual practices, not generic templates.
Our privacy policy applies to all members across supported jurisdictions, including users in Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team for a direct response.
What We Collect and Why
We collect your personal information to operate your bearfish account, process deposits and withdrawals, verify your identity, and comply with applicable law. When you sign up, we gather your full name, date of birth, email address, phone number, and residential address. We use this information to create and secure your account, communicate with you about promotions and account updates, and fulfill legal obligations related to know-your-customer (KYC) verification.
We also collect identity documents—government-issued ID, proof of address—to complete KYC verification before you can deposit or withdraw funds. These documents are uploaded through our secure portal and stored in encrypted format. We do not retain scanned documents longer than required by law; typically, we delete them after verification is confirmed and stored.
Payment and Account Activity
When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we receive transaction details including the payment method, amount, and timestamp. We store this information to reconcile your account, process refunds if needed, and track your activity for promotional eligibility and tier progression. We do not store full payment card or bank account numbers; payment processors handle that sensitive data directly.
Your account activity—wagers placed, games played, cashback earned, withdrawals requested—is logged and stored on our servers. We use this data to calculate weekly cashback, track tier advancement, settle disputes, and prevent fraud. This activity history remains in our systems for as long as your account is active and for a period afterward to comply with legal retention obligations.
- Identity Data
- We collect legal name, date of birth, address, and government ID to verify your identity and comply with KYC regulation.
- Payment Records
- We store transaction details from mobile banking, local payment, online payment, and bank transfers to process deposits, withdrawals, and reconcile your account.
- Activity Log
- We record your gameplay, wagers, and account changes to calculate rewards, settle markets, and prevent fraud.
How We Use Your Data
Our primary use of your data is to deliver the bearfish service. We verify your identity to prevent fraud and comply with law. We process your payment information to fund your account and pay out winnings. We analyze your activity to determine your tier, calculate weekly cashback, and identify eligible promotional offers. We also use your contact information to send account notifications, promotional updates, and support responses.
We may contact you via email or SMS regarding account activity, promotional offers, and service updates. You can manage your communication preferences in your account settings to opt out of promotional messages while retaining transactional notifications. We do not share your contact information with third parties for marketing purposes.
We at bearfish do not sell your personal data. Your information is used only to operate your account and comply with applicable law.
Third-Party Processors and Data Location
We work with payment processors, identity verification services, and hosting providers who access your data on our behalf. These third parties are contractually bound to protect your information and use it only to deliver their specific service. Payment processors like e-wallet, mobile banking, local payment, and bank partners receive transaction data necessary to complete your transfer. Identity verification services receive your documents to confirm your age and address. We do not grant these parties permission to use your data for their own marketing or purposes outside the bearfish service.
Our servers may be located outside your home country. Your data is encrypted and protected by industry-standard security practices regardless of server location. By using bearfish, you consent to the transfer and processing of your information across borders as necessary to operate our platform and comply with international payment standards.
Your Rights and Data Retention
You have the right to access, correct, and request deletion of your personal data held by bearfish. To exercise these rights, contact our support team with your request. We will confirm your identity and provide you with copies of data we hold about you within a reasonable timeframe. If you believe information is inaccurate, we will investigate and correct it. If you request deletion, we will remove your data except where we are obligated to retain it for legal, regulatory, or operational reasons—such as transaction records required for tax compliance or dispute resolution.
We retain identity verification documents for as long as necessary to fulfill KYC obligations and resolve any account disputes. Payment records and activity logs are retained according to local law and our operational requirements, typically for a period of years after your account closes. You can request information about our specific retention periods by contacting support.
Cookies and Tracking
We use cookies and similar technologies to operate the bearfish platform, remember your login session, and analyze platform usage. Cookies allow us to keep you logged in across visits and provide personalized account information. We also use analytics cookies to understand how users navigate bearfish and identify technical issues. These cookies do not track you across other websites; they operate only within our platform.
You can control cookie settings through your browser. Disabling cookies may limit your ability to use certain bearfish features. We recommend enabling cookies to maintain a smooth account experience.
Security and Data Breach
We use encryption, secure authentication, and access controls to protect your data from unauthorized access. Our staff access your information only when necessary to support your account. We maintain security logs and conduct regular reviews to detect and prevent unauthorized activity.
If we discover a security breach affecting your personal data, we will notify you and relevant authorities as required by law. We will also take immediate steps to contain the breach and prevent further compromise. You can report suspected security issues to our support team, and we will investigate promptly.