bearfish FAQ

Users joining bearfish ask questions across several areas: how to create and verify an account, how deposits and withdrawals work, what games and markets are available, how promotions and loyalty tiers work, and what tools we provide for account security and jurisdiction responsibility. Many of these questions overlap—account verification, for example, affects both security and payment eligibility.

This FAQ resolves the most common topics so you can find answers without contacting support. For questions not covered here, or for urgent account matters—such as account recovery, disputed transactions, or jurisdiction verification—contact our support team directly. They respond in English and Indonesian across multiple time zones.

Some answers reference our legal and terms pages. We recommend reading our legal notice if you are uncertain whether bearfish services are available in your jurisdiction, or our terms and conditions if you want details on promotion eligibility and dispute resolution.

Account and registration

Go to the bearfish login page and click the "Forgot your password?" link. Enter the email address or username tied to your account, and we will send a password-reset link to that email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive an email within a few minutes, check your spam or junk folder. If you still cannot locate the email, or if you no longer have access to the email on file, contact our support team with your account details and they will help you recover your account through additional verification steps.

We require two documents for account verification. First, a government-issued ID—such as a passport, national ID card, or driver's license—that clearly shows your full name, date of birth, and photo. Second, a proof of address dated within the last three months, such as a utility bill, bank statement, or rental agreement. Both documents must be current, legible, and show your full name. Upload them via your account settings under KYC Verification. We review submissions within one business day. If a document is unclear or incomplete, we will request that you resubmit it. Users in Jakarta, Surabaya, Bandung, and other supported regions follow the same verification process.

Payments and transactions

All three payment methods follow the same flow. Log in to bearfish, go to your account Deposit section, and select local payment, online payment, or e-wallet from the list. Enter the amount you want to deposit and proceed. We will redirect you to the payment provider's app or web page, where you authenticate and confirm the transaction using your wallet credentials. Once the provider confirms the transfer, bearfish immediately credits your account balance and you can use the funds on markets and games. Deposits are instant with no additional fees from bearfish. If a deposit fails, check with your payment provider to confirm the transaction was not processed, then try again. We keep a transaction history in your account so you can track all deposits.

bearfish does not charge a fee on deposits or withdrawals. However, your bank or payment provider—such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—may apply their own fees depending on the transaction type and your account status. We recommend checking your payment provider's fee schedule before depositing or withdrawing large amounts. Withdrawal requests are processed during business hours and funds typically appear in your account within 24 hours, but confirm with your bank if a withdrawal takes longer. We maintain a record of every deposit and withdrawal request in your transaction history so you can verify amounts and timing.

Games and markets

bearfish offers four main categories. Sports betting includes football markets on Liga 1, Piala AFF, Champions League, Premier League, and other tournaments, plus coverage of MotoGP and badminton. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other card and table games broadcast from multi-camera studios. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with varying volatility. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own section in the app and website. You can filter by game type or search by name to find what you want to play.

Bonus offers on bearfish vary by promotion. Our welcome offer, for example, gives you a deposit match based on your first deposit amount—no fixed reward amount, but a percentage tied to what you add to your account. Seasonal promotions during Idul Fitri, Idul Adha, or other holidays may offer cashback on losses or bonus credits for specific game categories. Each promotion has eligibility requirements—such as minimum deposit, account age, or game-type restrictions—which we detail on the promotion page. Bonuses are credited to your account when you meet the conditions, and you can use them on eligible markets and games. We do not offer guaranteed bonuses or predetermined payout amounts; all offers depend on your participation and the terms stated at the time of the promotion.

Account care and support

Your bearfish account includes several control tools in the Settings section. You can change your email, update your password, and add or remove payment methods. You can also view your full transaction history, including deposits, withdrawals, and game activity. You have the option to close your account at any time by contacting support. If you believe your account has been compromised, you can reset your password immediately, or contact our support team for additional security steps. We recommend reviewing your transaction history regularly and keeping your login credentials private. Users are responsible for maintaining account security and for verifying that their use of bearfish complies with the laws of their jurisdiction.

Our support team responds in both English and Indonesian across multiple time zones. You can reach us via email, live chat, or social channels, and we aim to acknowledge your inquiry within a few hours during business days. For common issues—such as password resets or KYC status checks—responses typically arrive within two hours. More complex matters, such as account recovery or transaction disputes, may take up to two business days to investigate and resolve. We keep records of all support conversations so you can refer back to previous responses. If you need support in a language other than English or Indonesian, let us know your preference and we will do our best to assist you or connect you with a team member who can help.
↑